Frequently Asked Questions (FAQs)


Where can I get these amazing virtual sets?

Right here!

You can browse all the virtual studio sets in our store. (Or click ‘Virtual Studio Sets’ on the main menu – or ‘Store’ – top left of every page on this site).


How do I buy one?

Click Add to Cart on any of the product pages.

To see what’s in your shopping cart, click View Cart (top right), then, when you’re ready to checkout, click Checkout. You can then choose to pay by credit card or PayPal.


Are these physical products? How do they reach me?

These are virtual studio sets. They are all supplied as digital files, and delivered by download.

After payment, you get an email (via SendOwl.com) with a link to download your file/s. This email usually arrives instantly, but (very) occasionally may take a little longer. Please take extra care when typing in your email address! And please ensure any filters are set to allow emails from VirtualStudioSets.com and SendOwl.com


Shipping Policy

Our products are all supplied as zipped files (.zip), and delivered by digital download, anywhere in the world. You can download the files immediately. There are no shipping charges.


Do you sell to the United States?

Yes. You can purchase and download the products from the USA, or anywhere in the world!


The prices are all in Dollars ($). How much is that in my currency?

You can still buy the studios here even if you’re not using Dollars.

The currency conversion all happens automatically when you make the purchase. The exchange rates are determined by your credit card provider (or PayPal). The rates do change constantly – but you can get a rough idea (the exact figure may be slightly different) by checking one of the many currency exchange sites on the internet (for example xe.com).

During checkout, why must I declare my EU business status?

You need to say what country you’re buying from, so we know which VAT rate (if any) applies. If you are in Europe (EU), VAT will be added at your rate. If you have a VAT number then you can enter it to have a reverse charge applied (i.e. the VAT is zero for EU business purchases).

If you are outside the EU, no tax is added.


I’m not in Europe. Will tax be added?

No. No tax is added if you are outside the EU.

VAT is only added for (non-business) purchases within the EU, where VAT is added at the local rate.


Is the price a one-time payment?

Yes. All our prices are one-time payments.


Are there any recurring fees?

No. There are NO additional subscription charges, or recurring fees.


Can I change the skyline to my own location?

Yes. All of our virtual sets that feature a skyline view will have an example skyline included as a separate layer that you can replace with your own image or video.


Can I put my own stuff into the virtual ‘screens’?

Yes. Our sets may include an example image in the screens (for example ‘Your Show’ in Studio 4). These are always separate layers that you can replace with your own. Just be aware that some of the screens might be at an angle, or in perspective – the vMix and Tricaster versions will always include UV gradient layers that will automatically map your own source correctly into the screens. If you are creating your project in post-production you may need to corner-pin or rotate your source in 3D to position your own content correctly in the screen. Just double check your software allows you to rotate or corner-pin images or video. Otherwise, you may need to choose one of our sets where the screen is facing directly ‘flat’ to the camera.


What different file formats are available?

We supply our sets as multi-layered Photoshop files, with cross-platform PNG image versions included. There are also special ready-made vMix versions available, and also special ‘Tricaster’ versions. You might like to watch this short video that explains exactly what’s included in each version : Virtual Set Tutorial : File Formats.


What’s the difference between the HD and 4K versions?

The only difference is the actual size of the artwork supplied. The HD versions have all been downscaled to 1920 x 1080 pixels. The 4K versions are at their original rendered resolution of 3840 x 2160 pixels. This is important (depending on your final output resolution) if you are planning to ‘zoom in’ on any of these studio sets. As a general rule of thumb, you don’t want to be zooming in further than the resolution of the original artwork allows. So, for example, if your final output is HD (1080) then you can safely zoom in to the 4K version up to 200% with no loss of quality on the backgrounds. If your final output is HD (720) then you could safely zoom into the HD version up to 150%. But if your final output is HD (1080), and you’re also using the HD (1080) version of the studio set, you could probably get away with a little bit of overzooming, but (in theory) any digital zooming will degrade the background image somewhat.

The ‘Tricaster’ versions are now always supplied at 4K resolution – they are scaled automatically within VSE/Tricaster to whatever your current session happens to be. This would give you (for example) the ability to zoom in 200% in an HD (1080) session with no loss of resolution on the backgrounds.

The vMix versions are also 4K and scaled automatically within vMix.


Will these sets work with my TriCaster Mini?

Yes, the ‘TriCaster’ versions will work with any TriCaster model, provided you also have Vizrt’s (formerly NewTek’s) Virtual Set Editor (VSE). Our ‘TriCaster-ready’ Photoshop file cannot be imported directly into the TriCaster itself. You will need Vizrt’s Virtual Set Editor software in order to load in the Photoshop file, configure the studio (for example, change colours, turn layers/groups on or off) and then export the set to your TriCaster. Just to be clear – you can’t load the Photoshop file directly into the TriCaster – you must have Virtual Set Editor working at your end.


Is there anything else I need to get these up and running on my TriCaster?

The TriCaster versions of our studios are designed to be customisable within Virtual Set Editor, but it’s also useful to have access to Adobe Photoshop too – for example, to remove unwanted angles and layers before loading the Photoshop file into VSE, or to create a single ‘multi-angle’ file from several single angles (See : Making multi-angle sets).


Will these Virtual Sets work with vMix?

Yes! All our studios are available as vMix versions already set up in a folder that you simply copy to your vMix ‘Virtual Sets’ location. You can then browse and load the set from within vMix itself.

Our sets have all been updated to make use of the extra layers available since vMix v20, which now has 10 layers available. (Previous versions of vMix were limited to 5 layers only, including your live inputs). In some cases, to keep within the 10 layer limit, some lighting effects may be merged into the midground layer and so cannot easily be adjusted. In most cases, the talent layer is positioned behind the desk by default, but an additional config.xml file may be included that places your talent in front of the desk layer (for example, to allow your presenter to rest their arms on the virtual desktop).

By the way, the Starter Pack from Studio 9B is now already included within vMix itself.


Are the virtual sets compatible with After Effects?

Yes – all of our sets (Photoshop / PNG format) will include at least one ready-made background layer that you can drop straight into After Effects. You also get each original layer as a separate PNG image if you want to add each layer individually and create your studio that way.

The PNG (Portable Network Graphics) format is the most used lossless image compression format on the Internet and can be read by most applications. I’ve made a quick tutorial showing how to set up Studio 2 in After Effects using the individual PNG layers – you can watch it here : virtualstudiosets.com/resources/virtual-newsroom-quick-start-guide/

You might also like to watch this tutorial using Studio 4 – virtualstudiosets.com/resources/virtual-studio-sets-quick-start-guide/

Alternatively, you could also import the Photoshop version straight into After Effects as a composition – this gives you all the groups of layers already pre-comped as separate compositions. In some cases this might be a bit unwieldy, so you might want to try merging some layers within the Photoshop file before importing into After Effects. You can watch a little tutorial here : virtualstudiosets.com/resources/using-virtual-studio-sets-in-adobe-after-effects/

Our vMix and TriCaster versions use UV gradients to provide reflections and distortion of live inputs in real time (for example, desk reflections in Studio 1). If your NLE does not support the use of UV gradients to map images or video, you may need to set up your own reflections ‘by hand’, or use the supplied opaque layers to hide the reflections completely.


Will these Virtual Sets work with Premiere Pro, Final Cut, or other editing software?

Absolutely – the PNG format can be read by most applications. As with After Effects, you can either start with one of the ready-made single image background layers, or you can build the set within your editing software using the separate layers provided. I’ve made a quick tutorial showing how to set up Studio 2 in After Effects using the individual PNG layers, but the same principles apply for Final Cut, Premiere Pro etc. You can watch the tutorial here : virtualstudiosets.com/resources/virtual-newsroom-quick-start-guide/

You might also like to watch this tutorial using Studio 4 – virtualstudiosets.com/resources/virtual-studio-sets-quick-start-guide/


Will these Virtual Sets work with Wirecast (Telestream)?

Yes – all of our sets (Photoshop / PNG format) will include at least one ready-made background layer that you can drop straight into Wirecast. You also get each original layer as a separate PNG image if you want to add each layer by hand and create your studio that way.

wirecast virtual set

Wirecast virtual set (Studio 5 ‘wide’).
If you are using Wirecast for your virtual sets, choose the ‘Photoshop + PNG’ format from the Store.

One thing to note – our vMix and TriCaster versions use UV gradients to provide reflections and distortion of live inputs in real time (for example, desk reflections in Studio 1). As far as we know, Wirecast does not support the use of UV gradients to map images or video, so you would need to set up your own reflections ‘by hand’, or use the supplied opaque layers to hide the reflections completely.

Also, if the virtual set includes a monitor screen at an angle (i.e. not ‘flat’ to the camera) then you would need to position your own screen content ‘by hand’. The 3D rotation options within Wirecast are rather limited – in most cases you should be able to match the perspective close enough, but we can’t guarantee it will be an exact fit.

If you are using Wirecast for your virtual sets, choose the ‘Photoshop + PNG format’ from the Store. This will give you some ready-made backgrounds that you can drop straight into Wirecast, or you can build up the set using the separate PNG layers. You also get the original Photoshop files, so you can create your own versions, and export them to use with Wirecast.


Will these Virtual Sets work with [my software / hardware]?

All of our sets (Photoshop / PNG format) will include at least one single image background layer in PNG format. These will work with pretty much any graphics/editing/compositing software.

You might also like to try one of our Free Virtual Sets and test compatibility before purchasing one of the full versions.


Can I use the virtual studio on my TV show, YouTube channel, etc.?

Yes. Once you’ve purchased the virtual set, you can use it however you like. Obviously, you can’t re-sell or share the original products, or make them available in any way for others to download. Please check the full End User License Agreement (EULA) here.

Also, please remember that any ‘DEMO’ (i.e. watermarked) versions are strictly for evaluation purposes and are not permitted for any other kind of use. You are not permitted to stream or broadcast any watermarked sets, nor attempt to remove the watermarks.


Do you offer an Educational Discount?

Yes. You need to be a member of staff or faculty making a purchase on behalf of a school or college. Please check here for more details.


I have a discount code – how do I use it?

When you checkout, you’ll see a little bit of text that says ‘Got a code?’. Click that, enter your code, then click ‘Update’.

This will apply the discount, so you should then only be charged for the balance.

Please just make sure that the discount has definitely been applied before completing the order as we can’t partially refund once the order has gone through.

If you’re in Europe and haven’t entered a VAT number then you may still get tax added (See ‘During checkout, why must I declare my EU business status?’ above), but any VAT will only be added based on the new low price.


What is your refund policy?

Because the products are delivered digitally, your cooling-off period expires when the first download starts. If you believe you’ve made a purchase in error, do not download any files as we cannot offer a refund once the first download has begun.


Can you recommend software or hardware to use in conjunction with your virtual sets?

Sorry, we cannot really recommend either software or hardware from other vendors. Our sets are available in a variety of different formats and will work with a huge variety of software packages, but we’re not really in a position to recommend one over another.


Can you help me build my green-screen studio. Do you sell cameras, lights etc?

Sorry, no. We just supply the virtual studio sets! There are many resources out there and companies that deal specifically with supplying the actual green-screens, lighting, cameras etc. If you are a company that supplies these, please feel free to get in touch and we can discuss affiliate schemes.


Can I ask another question?

If you’re still unsure about anything, please do get in touch. We try and get back to everyone within 24-48 hours (and sooner if you’re in the same time zone..!)